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Returns
We only accept returned item(s) that have been booked first. Email [email protected] or use the contact form to start a return. There is no separate returns portal on this store.
We recognise the importance of customer satisfaction. We accept returns in line with this policy. Depending on your region and eligibility, a return may be processed as store credit or a cash refund. Cash refunds are available for eligible purchases made by customers in the United States only.
Please check the categories below to see which item(s) are eligible for a return:
A piece is eligible for a return only when all of the following are true:
- The item is unworn and in its original condition, with all tags still attached.
- Any return ribbon that was on the style is still secured.
- The item has no marks or stains, including makeup and self-tanner.
- Hygiene stickers are still in place on bodysuits, swimwear and undergarments.
- The item was not marked Final Sale at the time of purchase.
- Earrings and underwear accessories cannot be returned, for hygiene reasons.
- You can show proof of purchase.
- The return was requested through Contact Us before the parcel was sent.
Faierr can reject a return that arrives after the return window, or that is not in the condition in which it was sent. If that happens, the package is sent back to you, and the shipping cost of that return trip is yours. We are not able to identify or return a parcel that was not one of our orders. Attach the details we email you, and nothing else, to the parcel.
Any duty you paid is set by your government. It is not eligible for store credit or a refund.
Direct exchanges are not available. Order the size or style you want, and return the original piece if it qualifies.
Cash refunds
Cash refunds are available for full-priced styles within 14 days of delivery, for United States orders only.
Cash refunds are processed within 5 business days once the return has been received by our warehouse.
United States return shipping is a flat fee of $11.99 USD. This fee is deducted from the total returned value.
Purchases made with a promotional code, bought on markdown, or marked Final Sale are excluded.
Pre-order items
Unless the product page says otherwise, a pre-order can be cancelled before it ships by emailing [email protected].
A refund for a cancelled pre-order goes back to the original PayPal payment within 3–5 business days.
Store credit
Store credit is available for full-priced and sale styles, excluding Final Sale, within 21 days of delivery.
Store credit is processed within 5–7 business days once the return has been received by our warehouse.
The credit is emailed to the address on the order and is valid for 12 months.
Store-credit return shipping is a flat fee of $11.99 USD for the United States and $16.99 USD for Canada. This fee is deducted from the total returned value.
If you are returning from another country, you arrange the shipment with your local postal service. Duty you already paid is set by your government and is not credited back.
Faulty items
If a piece arrives faulty, tell us within 14 days of delivery and we will refund it in full once the fault is confirmed.
Email [email protected] with the order number, a description of the fault, and a photograph. If you noticed the fault after wearing the piece, say so in the email. We send a returns label at our cost when the fault is confirmed.
A faulty refund is processed within 5–7 business days back to the original PayPal payment, once the warehouse has received the return.
Occasion and bridal
Selected occasion and bridal styles can be refunded within 14 days of delivery. Eligible styles are marked on the product page.
The garment must be unworn and returned with the tags still attached.
Return shipping is a flat fee of $11.99 USD for the United States and $16.99 USD for Canada, deducted from the refund.
Duty you already paid is set by your government and is not refunded or credited.
Final sale
Styles marked Final Sale are last-chance styles and will not be restocked. They are not eligible for a return unless our team confirms the piece is faulty.